Refund Policy
CMW wants every order from custommuralswallpaper.com to arrive as ordered and in suitable condition for inspection. Wallpaper murals may be printed or prepared to order, and a custom-size or personalised item may be made for a specific wall. For that reason, the process differs between faulty or incorrect products and a change-of-mind request.
Damaged, Defective or Incorrect Orders
Inspect every panel before cutting or installing it. If an item arrives damaged, has a manufacturing defect or is different from the order, contact CMW within 14 days of delivery through the website contact channel. Include the order number, photographs of the product and packaging, and a clear description of the issue. If the claim is approved, CMW may offer a replacement, reprint, partial refund or full refund as appropriate.
Custom and Made-to-Order Products
Custom-size, personalised, cropped, colour-adjusted and other made-to-order wallpaper will not normally be eligible for a change-of-mind return once production has started. This can include incorrect customer measurements, a preferred colour that differs from the screen image or a design choice changed after production. This limitation does not remove rights that apply when a product is faulty or not as ordered.
Cancellations and Changes
Contact CMW as soon as possible if you need to cancel or change an order. A cancellation may be possible before artwork preparation or production begins. After production starts, cancellation may be unavailable or reduced by costs already incurred.
Installation and Returns
Do not install wallpaper if a visible defect is found. Claims related to incorrect wall preparation, installation, panel alignment, adhesive use or customer measurements may not be accepted. Do not send a product back without return instructions. If a return is authorised, CMW will provide the applicable address and process. Shipping, return shipping, customs duties and taxes may be non-refundable unless the product is confirmed defective or incorrect.
Refund Timing
Approved refunds are sent to the original payment method. Processing may take 5–10 business days after approval, followed by any additional time required by the bank or payment provider. Nothing in this policy excludes consumer rights that cannot legally be excluded.